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Call-Center 102: A Webinar About Agent Performance, Speech Analytics, & Enterprise Feedback Management (EFM)

January 2015
31 Minutes

During this recently recorded webinar, Ipsos & MicroAutomation present a case study illustrating how automated speech analytics plays a key role in...     

Bank On Better ROI in 2015: A Webinar Case Study For Wallet Allocation

December 2014
24 Minutes

Developed by way of a tremendous R&D effort between Ipsos Loyalty and leading academics, the Wallet Allocation Optimizer (WAO!) provides the...     

Let The Shopping Begin: Why Mystery Shopping Is Integral Leading Up to The Holiday Season

October 2014
22 Minutes

Are YOU ready for the holiday shopping season? We can help you find out! During the final quarter of the year, Ipsos Mystery Shoppers will be...     

Getting In The Game: A Webinar About Sport Sponsorships & Impact On Customer Loyalty

September 2014
39 Minutes

Do sport sponsorships create customer loyalty? Worldwide spending on sport sponsorships exceeded $50 billion in 2012 and is expected to exceed $20...