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Beyond Measurement: A Webinar About Customer Experience Management In Practice

September 2015
27 Minutes

Measuring customer attitudes and opinions of your organization is just one part of the puzzle. Organizations should start with a plan, before...     

Digging for Database Diamonds: A Webinar About Leveraging Your Database For Custom Intelligence Gathering

September 2015
29 Minutes

Would you like to know how to invest your marketing funds more effectively? View this recorded webinar to learn why modeling your customer base in...     

It’s No Secret: A Webinar Designed To Optimize Your Mystery Shop Program

August 2015
30 Minutes

Mystery Shopping has evolved beyond the days of 'secret shoppers.' As distribution channels become increasingly complex and the need to execute a...     

Driving Greater Customer Insights: A Webinar Using Text Analytics To Increase Engagement

July 2015
36 Minutes

Text analytics enables organizations to make sense of huge volumes of textual data very quickly and cost effectively. Text Analytics uses a variety...