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Webinar


It’s No Secret: A Webinar Designed To Optimize Your Mystery Shop Program

August 2015
30 Minutes

Mystery Shopping has evolved beyond the days of 'secret shoppers.' As distribution channels become increasingly complex and the need to execute a...     


Driving Greater Customer Insights: A Webinar Using Text Analytics To Increase Engagement

July 2015
36 Minutes

Text analytics enables organizations to make sense of huge volumes of textual data very quickly and cost effectively. Text Analytics uses a variety...     


Your Salespeople Say Customers Are Happy? A Webinar Featuring 5 Ways To Check B2B Customer Feedback

June 2015
40 Minutes

Good salespeople have close connections to your business customers. But, if their customer relationships are so great, then why is your revenue not...     


Avoiding the Pitfalls of Customer Experience Management: A Webinar About Maximizing Your EFM Investment

June 2015
27 minutes

Listen to this recently recorded webinar for best practices in choosing, implementing and maximizing the value of Enterprise Customer Experience...