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Habits that Lead to Truth, Pain, Delight: A Webinar About Mapping the Ideal Customer Experience

April 2016
35 Minutes

Humans are complex. We make decisions every day that are shaped by interactions with people, places and other influences along our way. Many...     

Ipsos Loyalty Webinar: Smarter Closed Loop Feedback : Maximise ROI of EFM programmes and reduce customer complaints and churn

March 2016
29 Minutes

Many companies now deploy real-time Voice of the Customer or Enterprise Feedback Management (EFM) programs. This enables them to generate timely...     

Getting The Competitive Context: A Webinar About Share-of-Wallet & Customer Retention

January 2016

Developed by way of a tremendous R&D effort between Ipsos Loyalty and leading academics, the Wallet Allocation Optimizer (WAO!) provides the...     

The Magic of Mobile: A Webinar About the Future of Mobile and GPS Tracking

November 2015
14 Minutes

Ipsos Loyalty is the trusted advisor to the world’s leading businesses on all matters relating to measuring, modeling, and managing customer and...