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Decisions, Decisions: A Webinar Leveraging Text Analytics for Deeper Customer Insights

July 2016
28 Minutes

Unstructured data, such as verbatim feedback, can provide actionable insights and intelligence. Venturing into the world of text mining and...     

Here, There and Everywhere: Aligning Your Omnichannel Retail Strategy with Customer Experience Research Best Practices

June 2016
55 Minutes

Brands can no longer afford to interact with customers in siloes, treating each customer channel as a singular and separate touchpoint. On the...     

Habits that Lead to Truth, Pain, Delight: A Webinar About Mapping the Ideal Customer Experience

April 2016
35 Minutes

Humans are complex. We make decisions every day that are shaped by interactions with people, places and other influences along our way. Many...     

Ipsos Loyalty Webinar: Smarter Closed Loop Feedback : Maximise ROI of EFM programmes and reduce customer complaints and churn

March 2016
29 Minutes

Many companies now deploy real-time Voice of the Customer or Enterprise Feedback Management (EFM) programs. This enables them to generate timely...