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'Markup' your ROI in 2015

February 2015
22 Minutes

Developed by way of a tremendous R&D effort between Ipsos Loyalty and leading academics, the Wallet Allocation Optimizer (WAO!) provides the...     

Understanding How Telecommunications Players Perform at Retail

February 2015
10:45 Minutes

The telecommunications marketplace can be tough, with more and more companies competing for share of mind and share of wallet. That’s why a positive...     

The Wallet Allocation Rule

February 2015
47 Minutes

View this recorded presentation to hear Ipsos Loyalty's Global Chief Strategy Officer, Timothy Keiningham, a co-author of New York Times bestseller...     

Call-Center 102: A Webinar About Agent Performance, Speech Analytics, & Enterprise Feedback Management (EFM)

January 2015
31 Minutes

During this recently recorded webinar, Ipsos & MicroAutomation present a case study illustrating how automated speech analytics plays a key role in...