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Getting CX into the Board Room

03/06/2017

Now, more than ever, the importance of executing channel-agnostic CX programs (in your stores, online and in call centers) that go beyond measuring...     


Seven Ways to Embed Your Enterprise Feedback Management Program to Drive Sales

02/17/2017

Let’s cut to the chase: a truly successful enterprise feedback management program is designed with the corporate strategy central to the program and...     


Are Millennials so different from their elders in the workplace?

09/21/2016

The millennials are regularly described as employees with a team spirit who have difficulty accepting a hierarchical structure and who no longer...     


Predicting Retention and Word of Mouth: Are Your Customers Working Harder Than Your Company?

03/04/2016

CustomerThink, March 4, 2016 — In this article, Jean-Francois shares details from a recent Ipsos study examining the impact of customer...