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Are Millennials so different from their elders in the workplace?


The millennials are regularly described as employees with a team spirit who have difficulty accepting a hierarchical structure and who no longer...     

Predicting Retention and Word of Mouth: Are Your Customers Working Harder Than Your Company?


CustomerThink, March 4, 2016 — In this article, Jean-Francois shares details from a recent Ipsos study examining the impact of customer...     

The B.C. Advantage


BC Business Magazine, December 12, 2015 - We might not love our jobs, our paycheques or our benefits — but for many of us, there’s nowhere we’d...     

We know where your customers are... and we’d like to ask them a few questions!


In the movie Minority Report, Tom Cruise’s character is asked by a holographic store clerk upon entering a futuristic version of The Gap “How did...