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Seven Ways to Embed Your Enterprise Feedback Management Program to Drive Sales


Let’s cut to the chase: a truly successful enterprise feedback management program is designed with the corporate strategy central to the program and...     

Are Millennials so different from their elders in the workplace?


The millennials are regularly described as employees with a team spirit who have difficulty accepting a hierarchical structure and who no longer...     

Predicting Retention and Word of Mouth: Are Your Customers Working Harder Than Your Company?


CustomerThink, March 4, 2016 — In this article, Jean-Francois shares details from a recent Ipsos study examining the impact of customer...     

The B.C. Advantage


BC Business Magazine, December 12, 2015 - We might not love our jobs, our paycheques or our benefits — but for many of us, there’s nowhere we’d...