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Seven Ways to Embed Your Enterprise Feedback Management Program to Drive Sales

02/17/2017

Let’s cut to the chase: a truly successful enterprise feedback management program is designed with the corporate strategy central to the program and...     


Are Millennials so different from their elders in the workplace?

09/21/2016

The millennials are regularly described as employees with a team spirit who have difficulty accepting a hierarchical structure and who no longer...     


Predicting Retention and Word of Mouth: Are Your Customers Working Harder Than Your Company?

03/04/2016

CustomerThink, March 4, 2016 — In this article, Jean-Francois shares details from a recent Ipsos study examining the impact of customer...     


The B.C. Advantage

12/16/2015

BC Business Magazine, December 12, 2015 - We might not love our jobs, our paycheques or our benefits — but for many of us, there’s nowhere we’d...