Home  /  Knowledge & Ideas  /  Loyalty  /  

Presentation


Ipsos Loyalty: Customer Experience and Critical Incidents

Ipsos Loyalty carried out an extensive survey across seven sectors in the U.S. to understand the dynamics of Critical Incidents, which are defined as...     


The Future Is Now: New (and Incredible) Customer Experience Technologies to Know About

Science fiction has become a practical reality—don’t get left behind! Wearables, geo-fencing, and instant payments have created opportunities to...     


Challenges & Opportunities: Driving Real Business Results In 2013

Presented to a packed room of marketers in New Delhi, the world’s leading experts in customer loyalty research provide global insights and context to...     


The Conference Board: 7 Ways To Make Your Customer Experience Less Boring

58 Minutes

Creating an interesting and exciting customer experience can be a challenge for any marketer. In February 2013, John Carroll III, Global Head of...