Good Customer Service Best Way To Show Customer Appreciation

Three-quarters (74%) of Canadian consumers say “good customer service” is the best way for companies to express appreciation for their patronage

Notably, six-in-ten (62%) Canadians say the last time they “received great customer service” was within the past month

Convenient hours of operation is a valued attribute in service by majority of Canadian consumers (97%)

Majority (84%) of Canadians agree that one experience can make or break their relationship with a particular brand or company

Thursday, May 10, 2007

Calgary, AB – A new Ipsos Reid survey conducted on behalf of TD Canada Trust and TD Waterhouse finds that three-quarters (74%) of Canadian consumers want “good customer service” as the best way for companies to express appreciation for their business. This preference far outranks any other form of thanks, including a gift (13%) or...