Not Just a Phone: Six in Ten (61%) Call Most Often While Three in Ten (32%) Text and 7% Email When Communicating by Phone

Tuesday, September 24, 2013

Global — Six in ten (61%) global respondents indicate they most often call when wanting to communicate with someone by phone. Three in ten (32%) text them and 7% email them. The findings reflect a new poll of 18,002 adults in 24 countries conducted by Ipsos OTX – the global innovation center for Ipsos, the world’s third largest market and opinion research firm.

Those most likely to choose calling as their primary mode when wanting to communicate with someone by phone are from China (91%), Poland (86%), Turkey (84%), Hungary (80%), Saudi Arabia (79%), India (74%), Brazil (70%) and Russia (69%). Those rounding out the middle of the pack are from: Mexico (68%), Italy (66%), Spain (60%), Sweden (60%), Canada (58%), the United States (57%), France (56%) and Germany (52%). Those least likely to choose calling are from: Argentina (51%), Belgium (49%), South Korea (49%), Australia (48%), Japan (46%), Indonesia (44%), Great Britain (39%) and South Africa (38%).

Texting is chosen most often by those from: Great Britain (55%), South Africa (54%), Indonesia (52%), Australia (49%), South Korea (49%), Belgium (46%), Argentina (45%) and France (41%). Those clustering around the center of the list are from: the United States (39%), Canada (37%), Germany (35%), Sweden (35%), Spain (34%), Italy (31%), Mexico (28%) and Brazil (25%). Those from Russia (21%), India (20%), Saudi Arabia (18%), Turkey (13%), Poland (12%), China (9%), Japan (9%) and Hungary (8%) are least likely to gravitate to texting when wishing to communicate by phone.

Email is the method of choice most often by those in Japan (46%), Germany (13%), Hungary (12%), Russia (10%), South Africa (7%) and Spain (7%). Fewer from Belgium (6%), Canada (6%), Great Britain (6%), India (6%), Brazil (5%), Sweden (5%), Argentina (4%), Australia (4%), Italy (4%), Mexico (4%) and the United States (4%) choose to email when wanting to communicate via phone. Those from France (3%), Indonesia (3%), Saudi Arabia (3%), Turkey (3%), Poland (2%), South Korea (2%) and China (1%) are least likely to choose email most often.

Demographically, texting is significantly more popular among those under the age of 35 (42%) than those aged 35-49 (28%) and those 50-64 (18%). Contrastingly, those 50-64 are most likely to choose to call (74%) when compared with their younger counterparts (35-49 = 65% and under 35 = 52%). Men (67%) appear considerably more likely than women (56%) to reach for their phones mostly for calling, while women (37%) appear more likely than men (27%) to primarily choose to text. Both genders are equally likely (7%) to email.

These are findings of the research led by Ipsos Open Thinking Exchange (Ipsos OTX) collected by Ipsos Global @dvisor as part of Sociologue, an ongoing publication that features conversation-starting commentary on social media trends and behavior. The research was conducted on the “G@47”wave between July 2nd and July 16th, 2013. The monthly Global @dvisor data output is derived from a balanced online sample in 24 countries around the world via the Ipsos Online Panel system. For the results of the survey presented herein, an international sample of 18,002 adults aged 18-64 in the US and Canada, and age 16-64 in all other countries, were interviewed. Approximately 1000+ individuals participated on a country by country basis via the Ipsos Online Panel with the exception of Argentina, Belgium, Hungary, Indonesia, Mexico, Poland, Russia, Saudi Arabia, South Africa, South Korea, Sweden and Turkey, where each have a sample approximately 500+. The precision of Ipsos online polls are calculated using a credibility interval. In this case, a poll of 1,000 is accurate to +/- 3.5 percentage points and one of 500 is accurate to +/- 5.0 percentage points in their respective general populations. In countries where internet penetration is approximately 60% or higher the data output is weighted to reflect the general population. Of the 24 countries surveyed, 15 yield results that are representative: Argentina, Australia, Belgium, Canada, France, Germany, Hungary, Italy, Japan, Poland, South Korea, Spain, Sweden, United Kingdom and United States. The nine remaining countries surveyed –Brazil (45.6% Internet penetration among the citizenry), China (41%), India (11.4%), Indonesia (22.1%), Mexico (36.5%), Russia (47.7%), Saudi Arabia (49%), South Africa (17.4%) and Turkey (45.7%)—have lower levels of connectivity therefore cannot be weighted to be general population representative; however, the online sample in these countries are particularly valuable in their own right as they are more urban/educated/income than their fellow citizens and are often referred to as “Upper Deck Consumer Citizens”.

More data and full technical details are available in the Detailed Tables document on the right.

For more information on this news release please contact:

Jill Wiltfong
Senior Vice President, Marketing
Ipsos Open Thinking Exchange

About Ipsos Open Thinking Exchange

Ipsos Open Thinking Exchange (Ipsos OTX) is Ipsos' global innovation center. This multi-disciplinary team of researchers, strategists, digital natives, and design technologists is blending advancements in technology and a cultural shift toward social interactions to create the future of research, one that is immersive, collaborative, authentic and relevant. SocialogueTM is an ongoing publication from Ipsos OTX which features proprietary, global infographics and commentary on social media trends and behavior. For more information on the current suite of Ipsos OTX social media research tools, to find more about our Futures initiatives or to obtain social media details by country, contact us at ipsosopenthinkingexc

About Ipsos and Ipsos Global @dvisor

Ipsos is the world’s third largest market research company. With offices in 84 countries, Ipsos offers a complete line of custom, syndicated, omnibus, panel and online research products and services. Ipsos Global @dvisor is a 25-country, online, monthly syndicated research service used to generate information for media and clients. Every month, we complete 500 to 1,000 online interviews in each country. For more information visit or contact us at

Not Just a Phone:
Six in Ten (61%) Call Most Often While Three in Ten (32%) Text and 7% Email When Communicating by Phone


Jill Wiltfong
Senior VP, Marketing
Ipsos Open Thinking Exchange