Performance Measurement

Ipsos Mystery Shopping

Ipsos Mystery Shopping

Ipsos Loyalty provides Mystery Shopping services to its clients to help them understand how they are represented in the marketplace.

Guest24

Guest24

Guest24 is a streamlined, global web survey designed to measure and monitor hotel guest experience ratings over time.

Measuring Customer Satisfaction: Wallet Allocation Optimizer (WAO!)

Measuring Customer Satisfaction: Wallet Allocation Optimizer (WAO!)

The Wallet Allocation Optimizer provides clients with the information they need to improve their competitive position in the marketplace.

Enterprise Feedback Management

Enterprise Feedback Management

At Ipsos Loyalty, we believe that Enterprise Feedback Management is one of the primary practical applications of Big Data ready to deploy widely today.

Experience Optimizer

Experience Optimizer

Experience Optimizer is a comprehensive, proven, and proprietary approach to measuring, modeling and managing customer experiences.